Complaints Concerns & Appeals Policy

The Conservation Skills Centre provides appropriate mechanisms and services for learners to have complaints and appeals addressed efficiently and effectively. The Conservation Skills Centre will act on each substantiated complaint, concern or appeal.
We maintain a complaints and appeals policy which includes provisions that manage and respond to allegations involving the conduct of the Conservation Skills Centre, its trainers, assessors or other staff, a third party providing services on the Conservation Skills Centre’s behalf, its trainers, assessors or other staff; or a learner of the Conservation Skills Centre.

View the full Complaints, Concerns & Appeals Policy

To lodge a complaint/concern or appeal please use the contact us page